Refunds and cancellations
These are plain-language early-access policies for demos and paid plans. Payment details may also be governed by Stripe or the relevant billing provider.
Last updated: July 11, 2026. Plain-language early-access policy; not legal advice.
Free demos
Free concierge demos are not paid purchases. HighlightOps may decline a free demo if the source is inaccessible, out of scope, rights-unclear, or not a fit for early testing.
Cancellations
Paid subscriptions may be cancelled any time. Cancellation stops future recurring billing according to the billing provider’s timing. Work already completed, in progress, or queued may still be delivered unless you ask us to stop.
Refund review window
If HighlightOps cannot process your accepted source or cannot deliver any usable private draft assets, contact us within 7 days of purchase or delivery for refund review. Refunds are reviewed case-by-case and are not automatic.
When refunds are usually not available
- The submitted source is inaccessible, expired, private, removed, unusually long, or outside plan scope.
- The source contains rights issues, copyrighted third-party media, sensitive/private material, or platform-policy risk.
- Usable private draft assets were delivered under the plan scope.
- You changed the requested scope after fulfillment began.
- You purchased a subscription but did not provide usable source material or required permissions.
Replacement source path
If a source is unavailable or unusable, HighlightOps may ask for a replacement source before considering refund eligibility. Replacement sources must meet the same rights and scope requirements.
Chargebacks and disputes
Please contact HighlightOps first so we can review the submission, payment, and delivery record. We keep approval and delivery metadata to resolve billing questions.
Contact
Email [email protected] with the plan, submission reference, payment email, and reason for cancellation/refund review.