Terms and service boundaries

These terms define the basic customer responsibilities and HighlightOps service boundaries for demos, early access, and paid beta plans.

Last updated: July 11, 2026. Plain-language early-access terms; not legal advice.

1. Source rights and customer responsibility

You may submit only content that you own, control, or are authorized to submit for private content asset creation. You are responsible for the legality, accuracy, and rights status of sources you submit, including game footage, music, third-party video/audio, chat, Discord/voice, names, likenesses, and private information.

By submitting a source, you give HighlightOps a limited permission to access, download, capture, transcribe, edit, render, store, and privately deliver draft assets from that source for the requested demo or plan.

2. Approval-first workflow

HighlightOps creates private drafts first. Nothing is posted, scheduled, boosted, externally shared, or used as a public portfolio/case-study example unless you separately approve that specific use.

  • Approval to review a private pack is not approval to post.
  • Approval for you to post a clip is not approval for HighlightOps to use it in marketing.
  • Publishing approval must identify the asset, account/platform, and intended use.

3. Portfolio and marketing use

HighlightOps may ask for separate permission to use approved work publicly. You can decline. Public use requires recorded approval, clear source/background rights, and any required attribution.

4. Plan scope, limits, and revisions

Plans include reasonable source-processing, output, revision, reporting, and support limits. Work outside the selected plan — such as unusually long sources, extra revision rounds, added platforms, posting/scheduling, rushed deadlines, or high-risk rights review — may require an upgrade, custom quote, delayed delivery, or declined request.

5. No guaranteed outcomes

HighlightOps may help discover, package, distribute, measure, and improve content value, but does not guarantee views, followers, revenue, watch time, platform placement, sponsorships, or other performance outcomes.

6. Unsafe, unclear, or prohibited requests

HighlightOps may reject, pause, or remove work involving unclear rights, copyrighted third-party media, sensitive personal information, harassment, doxxing, illegal activity, minors, non-consensual content, reputationally risky material, platform-policy risk, or anything marked off-limits.

7. Account access and posting

Early-access HighlightOps does not require creator account passwords and does not auto-post by default. If future services involve publishing or account access, those permissions must be separately scoped and approved.

8. Payments, cancellation, and termination

Paid plans may use Stripe or another billing provider. Subscription timing, failed payments, and payment-method handling are managed by the billing provider. HighlightOps may stop new work for unpaid, abusive, rights-unclear, or out-of-scope accounts. You may cancel future recurring work according to the billing provider and the refund/cancellation policy.

9. Liability and rights disputes

HighlightOps is not a law firm and does not provide legal clearance. To the maximum extent allowed by law, HighlightOps is not responsible for claims arising from source material you were not authorized to submit, platform actions, performance outcomes, or public posting decisions made without recorded HighlightOps approval. If a third-party rights claim arises from submitted material, you agree to cooperate promptly and provide any permissions or takedown instructions needed.

10. Contact

Questions, removals, cancellation/refund review, or rights concerns: [email protected].